DTC #101: Fast customer service to spin the flywheel

It is hard to get the first order. Harder to get the flywheel spinning. Fast customer service makes all the difference. It assures buyers. Users become buyers, buyers become repeat buyers.

👋 Hola! Welcome to Out of Singapore. I am Shan. Happy new year 🎆. Wish you the best of prosperity and health this year and onwards.

I write about building businesses from scratch, aka, zero to one. …